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SHOPPING HELP INTERNATIONAL ORDERS TECH SUPPORT

How do I shop here?

Shopping at our site is easy. First choose a category in the blue menu bar on the left . Each product page will have many different products. If you want to order a item or read more about that product before you buy it, you can click the picture of the item or product or click the "More Info" button.

Once you are on the page for that product you will have the option to add it or any accessories you want for the product to your shopping cart. Once you are in your shopping cart, you can then click the "Continue Shopping" or "Buy Accessories" links to add more items to your shopping cart. When you are ready to check out, you can click the "View Shopping Cart" link in the top left corner under the picture of the shopping cart to view your cart items.

Now that you are in your shopping cart and ready to check out you will simply click on the "Purchase These Items" link that will take you to a page to fill in your billing information. This is the address used on your credit card bill. You will have the option to ship to an alternate address on the next page. Once you have this filled in correctly you will click the "Proceed to Secure Server" button at the bottom.

Now you will enter your credit card info and alternate shipping address, if applicable. Once this is filled out you can go to the bottom of the page and press the "Submit Securely" button. Your information will be encrypted for your protection. Be sure that you only click this button once. Clicking more than once could send us duplicate orders. Also be advised that you may need to wait for up to two minutes waiting for the credit card to be verified.

We will then be sent your order and will get it shipped ASAP. spyder-paintball.com accepts Visa, MC and American Express.

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What shipping methods do you use?

Domestic shipping is via United Parcel Service or Federal Express. Most orders are shipped within 48 hours. The default shipping method is UPS ground.

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International and Overseas Orders

We're sorry, but due to a number of problems with overseas orders, spyder-paintball.com does not accept international orders.

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What is your lowest price guarantee?

spyder-paintballs.com offers the lowest prices guaranteed. If you find another store offering the same or lower price than us, we will beat it. Please note that these prices must be published and advertised prices not special quotes. You must contact spyder-paintballs.com with the competitors lower price before you place your order with us. No discounts will be given after you have ordered.

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Ordering without a credit card

You can still order if you do not have a credit card. Simply fill your shopping cart with the items you want, click the "Purchase These Items" link in your shopping cart and print that page. You can then send the printed page, along with a check payable to www.spyder-paintball.com to:

spyder-paintball.com
1044 Kiwi Ct.
Merced, CA 95340

Once the check clears we will ship your products to you.

You can also order using Paypal. Contact Customer Service for instrustions.

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Is shopping online safe?

Ordering online at spyder-paintball.com is 100% safe and secure. If your credit card charges are not unauthorized you pay nothing.

Why is shopping at spyder-paintball.com safe?

  • Credit Card Verification: Our online ordering system uses a unique credit card verification system to ensure full security to you. We use the post powerful verification system that is available.
  • Encrypted Server Technology: spyder-paintball.com uses secure server technology with an authentic digital certificate from Verisign. This means the most powerful encryption available so that your credit card information is scrambled and locked into our secure server so no one can get it.

Because of the Fair Credit Billing Act, your bank or credit card company cannot hold you responsible for any unauthorized charges over $50. Be sure to contact your credit card company for more information on their policies.

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Back Orders

If a product that you are ordering is on back order we have a first order, first shipped policy. You may cancel your order at any time before shipment. Once the order has been shipped it cannot be cancelled.

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How do I cancel my order?

To cancel your order please email Contact Customer Service with your order details. We will need your full information including the order number that was emailed to you with your order and the exact date you ordered so we can check our database. Once your order has been shipped you cannot cancel your order and it will have to go to the destination and you will have to get an Return Authorization # for the item(s).

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How does the free shipping work?

If your order (before shipping costs) is greater than $150, then we pay for the shipping. That means you can get an extra tank or maybe a gun upgrade too. Because of the low margins and high shipping costs of paintballs, paintballs are excluded from this offer.

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Returning unwanted or damaged merchandise

If you decide you do not want an item you must ship the item back to us within 30 days. spyder-paintball.com will not accept returns on orders over 30 days or on orders that have been opened. There will be a 25% restock fee for all unwanted items. Your credit card will be credited 75% of the item price. We do not refund shipping costs.

However if you receive items that are damaged you will need to Contact Customer Service to receive an RMA# from them. We will not accept returns without a RMA#.

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How do I check the status of my order?

To check the status of your order simply fill out our Customer Service Form and a Spyder-Paintballs.com representative will contact you with your order status.

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How do I get tech support on my product?

First you will need to read your owners manual to search for the answers. If that doesn't give the answer then go to their webpage or call them (listed on the Tech Support page). If you do not see the company listed, then contact us using our Customer Service Form and we will help you from there.

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Questions? Use our Contact Customer Service form
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